DfT Welsh Language Scheme
Table of contents
- Statement of principle
- Chapter 1 Introduction
- 1.1 Our Responsibilities
- 1.2 Our structure
- Chapter 2 What this scheme covers
- 2.1 Legal requirements
- 2.2 The DfT Scheme
- Chapter 3 Service planning and delivering
- 3.1 New policies and initiatives
- 3.2 Delivery of services
- 3.3 Standard of service in Welsh
- Chapter 4 Dealing with the Welsh speaking public
- 4.1 Written communication
- 4.2 Telephone communications with the public
- 4.3 Public meetings and conferences open to the public
- 4.5 Other dealings with the public
- Chapter 5 Publicity and printed material
- 5.1 Corporate identity
- 5.2 Publications
- 5.3 Publication criteria
- 5.4 News Releases
- 5.5 Advertising and publicity activities
- 5.6 Official notices and public notices
- Chapter 6 Implementing the scheme
- 6.1 Responsibilities within DfT
- 6.2 Translation services
- 6.3 Services delivered on behalf of the organisation by other parties
- 6.4 Computer facilities
- Chapter 7 Monitoring the scheme
- 7.1 Who is responsible for monitoring?
- 7.2 Aspects to be monitored
- 7.3 Changes to the Scheme
- 7.4 Publicity for DfTs Welsh Language facilities
- Chapter 8 Improvements to the scheme/complaints
- 8.1 Suggestions for improvement
- 8.2 Complaints
- Chapter 9 Targets and timetable
