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Buses, coaches and accessibility: frequently asked questions

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Table of contents

  • General
  • What types of buses and coaches are covered by the Public Service Vehicles Accessibility Regulations 2000 (PSVAR)?
  • Do the Public Service Vehicles Accessibility Regulations 2000 (PSVAR) apply to the UK as a whole?
  • When will all buses and coaches meet the Public Service Vehicle Accessibility Regulations 2000 (PSVAR)?
  • For disabled passengers
  • What has been done to improve access to bus services for disabled people?
  • What measures have been taken to encourage local authorities and bus companies to introduce low floor buses?
  • Some bus drivers are reluctant to put the ramp down or kneel the bus what do the regulations say about this?
  • How can I find out if my wheelchair is suitable to use on buses?
  • Why am I unable to take my electric scooter on a bus or coach?
  • Who should I contact if I have a complaint?
  • Does PSVAR apply to coaches that are used for leisure excursions?
  • When will there be audible and visual announcements on buses?
  • For bus and coach operators
  • Where can I find guidance on how to make my buses and coaches comply with accessibility regulations?
  • Are exemptions available?
  • Where can I obtain copies of your guidance documents?
  • Where can I find more information about training?
  • How can I contact you?
  • Next

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